Advanced connection
Business context
Before Start this is staged; after Start, Update context writes to the active session.
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Stable user or account facts for this session, such as member level, role, or long-lived preferences.
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Backward-compatible per-session user Markdown. Use it for simple demos that do not need the structured layers below.
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Live business state maintained by the customer service, such as room state, UI state, cart state, or task state.
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Recent external facts, ACTION results, tool results, or frontend operation outcomes. In this demo, the Customer BFF can append submitted ACTION Observations here.
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Short-term decision hints for the AI, usually written by the customer service. Use it to say an action should not fire this turn, a request has already been handled, or a business rule should apply only now.
Stable transcript
Complete active-session transcript, ASR full updates and LLM deltas